Terms of Service

1. Agreement

By accessing or using CERMO ("Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. CERMO is operated by CERMO Technologies ("Company"). These terms apply to all users: customers, vendors, and administrators.

2. Eligibility

• You must be at least 18 years old to create an account
• Vendors must have valid business registration in their operating country
• You must provide accurate, current, and complete information

3. Platform Services

CERMO provides:

• AI-powered event planning recommendations
• A marketplace connecting customers with verified event vendors
• Booking and payment facilitation
• Vendor management tools

CERMO is a marketplace platform. We facilitate connections between customers and independent vendors. We are not a party to any contract between customers and vendors, and we do not guarantee the quality, safety, or legality of vendor services.

4. Vendor Responsibilities

• Provide accurate business information, pricing, and portfolio
• Honor confirmed bookings or provide reasonable notice of cancellation
• Maintain appropriate licenses and insurance for their services
• Respond to booking requests within 48 hours
• Not engage in fraudulent, misleading, or harmful behavior
• Comply with all applicable local laws and regulations

5. Customer Responsibilities

• Provide accurate event details and requirements
• Make timely payments for confirmed bookings
• Treat vendors with respect and professionalism
• Not misuse the AI chat system or submit harmful content
• Not use the platform for illegal purposes

6. Payments & Refunds

• Payments are processed securely through Razorpay (India) or Stripe (international)
• CERMO charges a platform commission (disclosed before booking confirmation)
• Refund policies vary by vendor — check individual vendor policies before booking
• CERMO will mediate disputes between customers and vendors in good faith
• Chargebacks and fraudulent transactions may result in account suspension

7. AI Services Disclaimer

CERMO AI provides recommendations based on your inputs. AI suggestions are for guidance only and do not constitute professional event planning advice. We are not liable for outcomes based on AI recommendations. AI responses may occasionally contain inaccuracies.

8. Intellectual Property

The CERMO name, logo, design, and software are owned by the Company. Vendors retain ownership of their portfolio content but grant CERMO a license to display it on the platform. Users may not copy, reproduce, or redistribute platform content without permission.

9. Account Termination

We may suspend or terminate accounts that violate these terms, engage in fraud, receive repeated verified complaints, or remain inactive for 12+ months. You may delete your account at any time through settings.

10. Limitation of Liability

To the maximum extent permitted by law, CERMO's liability is limited to the amount of fees paid to us in the 12 months preceding the claim. We are not liable for vendor service quality, event outcomes, indirect damages, or force majeure events.

11. Governing Law

These terms are governed by the laws of India. For users in other jurisdictions, local consumer protection laws may provide additional rights that these terms do not override. Disputes will be resolved through arbitration in Mumbai, India, unless prohibited by your local law.

12. Contact

Questions about these terms: legal@cermo.in